JCPenney Jewelry Care Plans

Jcpenney Valuables Care Plan is an affordable way to protect your jewellery. Inquire about any jewellery financing options with the store staff.

Frequently Asked Questions about the Jewelry Care Plan

What is the JCPenney Jewelry/Watch Care Plan, and how does it work?

From the date of purchase, the JCPenney Jewelry/Watch Care Plans provide complete two-year protection against regular wear and tear on your jewelry/watch item.

What is a JCPenney Care Plan and how does it work?

A Care Plan contract will be sent to you after you purchase the jewelry/watch item.

You can call the 1-866-212-1971 number at any time during the two-year period of coverage if your item needs to be repaired. They’ll provide you instructions on how to send your item in for repair. A pre-paid mailing label will be sent to you.

You will mail your item in for repair once you receive the label. Your item will be fixed and returned to you once it has been repaired.

If your item is unable to be fixed, you will be paid for the cost of the item plus tax. Our Care Plan Department will assess whether your item can be fixed or if you will be compensated.

What does the JCPenney Jewelry Care Plan cover?

  • Jewelry that has been broken as a result of normal wear and tear
  • Diamonds and gemstones that have been cracked, chipped, or scratched (unless damaged from abuse)
  • Prongs that are broken, worn, or bent
  • Gemstones are lost as a result of setting flaws.
  • Ring bands that are cracked or weakening
  • Chains, bracelets, or clasps that are broken or kinked
  • Strands of pearls that have been stretched or broken
  • What does the JCPenney Watch Care Plan cover?
  • Scratches or cracks in the crystal
  • Damage or discolouration to the case or bezel
  • Bands that are broken or discoloured
  • Clasp is broken
  • The stem or crown may be broken or discoloured.
  • Under the Care Plan, all parts and labour costs are covered. To receive service on the product, no co-pays or deductibles are necessary.

When my JCPenney Jewelry/Watch Care Plan expires, what happens?

The Jewelry Care Plan can be renewed, however the Watch Care Plan cannot.

high-end jewellery

Our Jewels Care Plan provides complete coverage for beautiful jewellery. From the date of purchase, your jewelry/watch item will be protected for two years against regular wear and tear.

You’re covered in the following scenarios:

  • Jewelry that has been broken due to regular wear and tear
  • Diamonds and gemstones that have been cracked, chipped, or scratched
  • Accent diamonds and gemstones that have been lost due to faults
  • Stretched or broken pearl strands • Cracked or thinning ring bands
  • Broken or kinked chains, bracelets, or clasps

Pricing

  • The cost of the Care Plan is determined by the value of the covered jewellery or watch.
  • The price/cost link can be seen in the graph below. The JCPenney Jewelry Care Plan and the JCPenney Watch Care Plan are both valid for two years from the date of purchase.

For wristwatches

Our Jewels Care Plan provides complete coverage for beautiful jewellery. From the date of purchase, your jewelry/watch item will be protected for two years against regular wear and tear.

You’re covered in the following scenarios:

• Broken or discoloured bands, stems, or crowns • Broken clasps • Movement failure • Crystal scratches or cracks • Case or bezel damage or discoloration • Broken or discoloured bands, stems, or crowns

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